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F.A.Q

When will my unit be ship?

Next Day Shipping Units These units are shipped the next day when ordered on a business day by 1 p.m. EST. If the unit is ordered after 1 p.m. EST it will be shipped the 2nd following business day. No additional add-ons are allowed for these units.

Stock Units These units will be shipped in five to six business days from purchased date (days are normally listed beside color option). This extra time allows us to custom style each order.  In addition, it allows us to ensure that each wig is thoroughly inspected and meets our stringent requirements before we send it to you. 

If a unit has backorder or add add. days to shipping. You will add these days to the 5 to 6 business days.

If you add on upgrades or services to your unit. (each add on will take add. days. You will add the days listed on each upgrade). You will add the listed amount of days to the 5 to 6 business days.

For example:

If you order a stock Hottie (in a color that does not state add add. days beside it or states (Usually ships in 5-6 business days)). Your unit will ship in 5 to 6 business days.

If you order a stock Hottie (in a color that does not state add add. days beside it or states (Usually ships in 5-6 business days)) and super bleach knots (add 4 business days). Your unit will ship in 9 to 10 business days. If you added (add combs and adjustable straps (add. 4 bus. days for shipping) also. Your unit will ship in 13 to 14 business days.

If you order a stock Hottie (and choose a color that states add 4 business days or backordered 4 business days) and super bleach knots (add 4 business days). Your unit will ship in 13 to 14 business days.

Adding on upgrades to your unit will add productions days to shipping times. All days are listed beside the upgrade before placing the upgrade in your cart (please add the days for each upgrade to your order).

For Example:

Super Bleach Knots (add. 4 bus. days for shipping)

Upgrade Lace Front To Full Lace (add 4 to 8 days to shipping)

Add Combs and Adjustable Straps (add. 4 bus. days for shipping)

(days will vary and change often but they will always be accurate on the site). Days will be beside the service or upgrade, in the description of the service and stamped on the invoice.

 

 

Please also note our business hours are Monday - Friday 9-6 excluding all usa holidays and mlso holidays (mlso holidays will be posted under news at the bottom of the home page). So if your order is placed in the evening, weekend, or holiday please keep in mind that it will not be received until the next business day. All orders are computer processed and can not be changed once placed.

How do you ship the items purchased on the site and what is the shipping time?

My Little Secrets Online delivers all items by USPS. Shipping will take 2 to 5 business days. These are only shipping days and are not production days.

Note: Due to extensive online fraud we only ship unit(s) to your confirm PayPal address. It is absolutely your responsibility to contact PayPal and have the address you want us to ship to confirmed.

Will I be notified when my order is shipped?

When your wig has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email and will be placed in your order. You can track shipping on www.usps.com

Do you ship international?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Additional shipping fees will be added to all international orders. We will send you a PayPal invoice for the additional shipping fees ($29.00).

Where is the link to additional shipping information?

http://www.mylittlesecretsonline.com/pages/Shipping.html

What is a Lace Front Wig?

Lace front wigs are manufactured with lace that extends from ear to ear across the hairline and wefts in the back. The lace is 2.75 to 3 inches in the center blending to 1 inch temples. The units are wefts in the back. Wefts require sealing once you receive and inspect your unit. These units can be worn with or without Adhesive if desired! Once the unit is applied, you will have on a full hair wig - but the front of the hair wig will not be like a regular wig. The wig will appear that it is growing directly from your head.

What is a Full Lace Wig?

Full lace wigs are manufactured with lace that extends thru out the unit (full lace wigs will have lace all around the unit). Each piece of hair is placed in the cap.  Once the unit is applied, you will have on a full hair wig - but the front, back, and sides of the hair wig will not be like a regular wig. The wig will appear that all of the hair is growing directly from your head.  Once the unit is applied, you can wear your hair anyway you like, ponytails, up-dos etc.

What is the difference between a lace front wig and a full lace wig?

A lace front wig is not with lace around the back, so you cannot wear it in a high ponytail with back. A full lace wig is with lace all around available for being worn in a high ponytail, which will give a more natural looking than lace front wigs.

What are Super Bleached Knots?

Super Bleached knots mean bleaching the knots which is caused during tying each strand of hair into lace by hand at the base of cap. By this, the knot will be a lighter and the whole lace wig will look more natural similar as its own natural hair. On unit color #2 or higher, we suggest you to use this procedure.

What are Semi Bleached Knots?

Semi Bleached knots mean bleaching the knots slightly which is caused during tying each strand of hair into lace by hand at the base of cap. By this, the knot will be a lighter and the whole lace wig will look more natural similar as its own natural hair. On unit color #1b or higher, we suggest you to use this procedure.

What does Density refer to?

Density refers to how thin or thick your hair is. The standard and common choice is 100% to 120% with medium density.

How long can I expect the wig to last?

The life of your wig will depend on your use and care of it. If handled properly, it should last you 6 months to a year and even longer depending on your handling and use.

Do the wigs come with the cut and style like the picture?

Yes, unless the unit stated it is one of our un-styled units then it will un-styled.  

Will the hairline on the lace wig have a natural look?

Absolutely Yes, we have perfected our hairline. When you wear the lace wigs correctly according to our user guide and pictures, the hairline will have a natural look, just similar as your own hair growing from your scalp.

Do you charge extra for Baby Hair? Does the wig come with Baby Hair?

Our Stock lace fronts and full lace wigs all have baby hair around the perimeter. It is free of charge. Also, you can select to add baby hair around front only, back only, all around the perimeter or no baby hair of when placing a custom order.

Who makes the wigs?

We contract ventilators, tailors and hairstylists to produce our final product. Our professional staff has over 10 years’ experience .

Can I recolor or restyle the wig?

The lace wig is made of 100% human hair. If you are experience in coloring this type of hair, you can do this on the hair as you wish on your natural hair. We strongly recommend not to dye the lace wig since most of our products have been colored, especially wavy, curly or yaki hairs. During coloring, the hair may be over processed or damaged. We are not responsible for any damaged caused on the unit during dying. However you can dye the virgin remy hair as this lace is free of any damage to the cuticles when dying.

What is Yaki Texture and What is the difference between the Yaki and Silky Texture?

Yaki texture is process we do to your wig that adds a micro kink to the hair strands to mimic Africa-American people relaxed hair.
The silky straight hair texture is the natural state of the hair as it comes from the donor. If you are Caucasian, we recommend you choose silky texture.

What is Virgin hair?

Virgin hair is 100% natural and not under process which may cause any damage to the cuticle. We make the virgin hair run in one direction with natural look and avoid of tangling. Our virgin hair is soft, natural looking and long-life used. We trust that our virgin hair will satisfy you.

What is a Silk Top ?

There is a layer lace which is made of silk fabric on the top front of the cap. When the hair is knotted, it will be concealed between the layers. It's hard to notice the knots it will give you the nice feeling that it seems like the hair is actually growing out of your scalp, the knots are 100% invisible.

Important things to know about Silk top lace wigs before you make a purchase
1. The Silk top material is approximately 4 by 4 inch of silk material on the crown area. The silk material does not cover the entire wig.
2. The Silk top material begins approximately 1/2 to 1 centimeter away from the hairline. This means, there is 1/2 to 1 centimeter of Swiss lace before the silk top begins.

What is the difference between Full Lace Cap with Stretch and Full Lace Cap without Stretch?

These two caps are with lace all around the perimeter and available for you to wear your hair in updos and high ponytails. When the caps are glued down, the wig will have a natural hairline all around the perimeter. The unit can be parted anywhere as you wish.
Full lace cap with stretch will be helpful for adjustment on your head size.
Full lace cap without stretch does not have stretch and can be worn by women without hair or with scarce hair.

All of our stock units have stretch in them.

What is the difference between Swiss lace & French lace?

Swiss lace is finer and softer than French lace. Swiss lace is with better and natural looking to match the skin. French lace is a bit thicker and more durable for use. Both two types of laces can be dyed to match different skins.

What color lace is best suited to my skin tone?

You want to match the lace color with your scalp complexion not your skin tone. This is because when you part the unit, you want it to appear as your natural scalp color. So to check your scalp color part your hair and look at the color of your scalp to determine your lace color.

Follow These Guidelines - Lace Choice Color:
Transparent: For White, Off White or Cream scalp tones.
Ie: Liv Tyler, Jessica Simpson, Jenna Jameson, Charlize Theron etc.
Brown: For Light Beige or Beige scalp tones.
Ie: Eva Mendez, Eva Longoria
Light Brown: For Light Brown scalp tones.
Ie: Tyra Banks, Beyonce, Alica Keys, Rihanna
Dark Brown: For Dark Brown scalp tones.
Ie: Naomi Campbell, Serena Williams, Kelly Rowland

Our stock units come in lace color: light brown other wise stated.

Will my wig fall off when the wind blowing?

No, when attached with glue, tape, combs or pins the wig will be very secure.

Will the glues and tapes cause damage to my skin?

We suggest you to do a skin test before use if you are with sensitive skin. Most people are all right with the glues and tapes. However, if you have sensitive skin, we advise you to start with the Spirit Gum, Safe Grip or Hollisters Medical Adhesive.

Is the wig supplied with glue and other accessories?

No. The wig is not supplied with free and other accessories, only user instructions come in the package.

Who are suitable for these wigs?

These wigs are suitable for everyone including young and old people, also adults, and teenagers. Also they are available for cancer patients, alopecia patients and any patients with hair loss caused by chemotherapy or scalp disease.

Can I wear this wig if I have a full head of hair?

Yes, just braid your hair in small cornrows. You can also wrap your hair to create a flat canvas.

Can I wear this wig if my head is with no hair absolutely?

Yes. These wigs are perfect choice for women with hair loss caused by cancer, alopecia and so on.

Do I have to wear a wig cap with the wig?

No, you do not need to use any wig caps under the wig. You can easily part your own hair at the same point as your wig before wearing the unit. But a wig cap does create a nice scalp appearance.

How to checkout?

We have express checkout and secure checkout. Simply click on the "Proceed to checkout " button from the shopping cart page and follow along.

1. If you already have your information stored with us, then you simply log into your account and checkout.

2. If you are new customers or customers that don't want to sign in, fill in your billing information and submit your information and checkout. It's fast, easy and secure. It will make the checkout process faster the next time. (We recommend that you sign in.) This way you will have access to the messaging portal and will receive up dated info.

How To Use A Discount Coupon?

First, you need to know your 'coupon code'.

Then, follow our guide to use your coupon when you are ready to check out.

Go to 'shopping cart page' and press 'check out' button to start processing of checkout.

And at the second step of the checkout process, copy your coupon code and paste it in the blank area. And then scroll down the page, choose payment options then press 'continue' button.

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